Privacy Policy

Effective Date: [Insert Date]

At ShopFar, we respect your privacy and are committed to protecting the personal information you share with us.

This Privacy Policy explains how we collect, use, disclose, and safeguard your data when you use our website, mobile app, and services (collectively, the "Platform").

By accessing or using ShopFar, you agree to the terms of this Privacy Policy. If you do not agree, please do not use our services.

1. Who We Are

ShopFar is a cross-border e-commerce platform operated by Wave ShopFar General Enterprise LLC, enabling users in Africa to shop from global marketplaces like Amazon, Walmart, and others using local payment methods, including mobile money.

2. What Personal Data We Collect

• Identification Data: Full name, phone number, email address, delivery address, national ID (if required).
• Payment Information: Mobile money details, card data (via secure processors).
• Device and Technical Data: IP address, browser type, mobile ID, OS.
• Order History: Items purchased, shipping details, status.
• Customer Support Logs: Messages and complaints sent to us.

3. How We Use Your Data

• To process and fulfill orders
• Communicate shipping updates
• Provide customer support
• Improve platform performance
• Send promotions (with consent)
• Prevent fraud and abuse
• Meet legal obligations

4. Lawful Basis for Processing

We rely on:

• Consent
• Contractual necessity
• Legal obligations
• Legitimate interests

5. How We Share Your Data

Your data may be shared with:

• Delivery partners
• Payment processors
• IT/hosting services
• Customs/regulatory bodies
• Logistics partners (under data agreements)

We do not sell your data.

6. Cross-Border Data Transfers

Some data may be stored/processed outside Uganda. We use safeguards like standard contractual clauses to protect such data.

7. Data Retention

We retain data as long as needed for orders, legal compliance, and defending claims—typically up to 7 years.

8. Your Rights

• Access and correct your data
• Delete your data (if legal)
• Withdraw consent
• Object to marketing
• Request portability

9. Data Security

We implement SSL encryption, secure storage, user access controls, and audits. No method is 100% secure—protect your info too.

10. Cookies and Tracking

We use cookies for user recognition, saving sessions, analytics, and personalized ads (if consented). Control them via browser.

11. Changes to This Policy

This policy may be updated. Major changes will be notified via email/app. Please check regularly.

12. Contact Us

Data Protection Officer - ShopFar
Name: George Nabende
Email: [Insert email]
Phone: +1 (425) 689-1043